TYPES OF CUSTOMERS AND HOW TO HANDLE THEM

Angry Customer

A slight mistake from the service provider will trigger anger in such customer.
Allow the customer to finish talking;
Don’t interrupt. Just listen;
Be firm and polite, else, they may not be happy.


Demanding Customer

This type of customer wants more than you can offer. They are not easily satisfied. Such customer may not get angry easily, but needs his/her excess demand met.
You must be firm, yet polite;
Tell the customer what you can actually offer, but promise to look into the demand;
Be strictly professional, don’t be personal in handling such customer;
Avoid being docile, but don’t be rude.


Passive Customer

This customer sounds apologetic when making complaint about your services/products. Such customer is always willing to listen to you, and is quite meek and extra polite.
Listen carefully to what they have to say;
Sound professional, and don’t brush them aside;
Gain their confidence.